ScienceLogic Tiered Licensing


At ScienceLogic, our goal with product licensing is to make it easy to consume and match license costs closely to the value you derive. Unlike competitive products that charge a separate fee for every individual software module and every monitoring solution delivered, ScienceLogic uses a simple device-based license model when charging for usage: if you monitor more devices you will consume more licenses.

We recognize that all devices are not equal. A simple ping for availability does not have the same value as deep application monitoring. In order to account for this, we use license tiers so that you pay less for monitoring of simpler devices.

The ScienceLogic platform encompasses a broad set of operational capabilities beyond device monitoring, including automation, ticketing, asset management, and deep monitoring coverage across thousands of technology products and vendors. This rich set of capabilities is covered by a single platform fee. No matter much data you collect or how many automations you run, tickets you create, or assets you track, your costs are unchanged.

ScienceLogic platform

Device Classes

When you discover or add infrastructure and applications into the ScienceLogic platform, each component is assigned a “device class” which serves to classify the component and determine the default monitoring policies which will be applied to it. For example, “Microsoft Windows Server 2012,” “Amazon Web Services S3 Bucket,” and “Cisco Systems UCS Chassis” are device classes that ScienceLogic can discover and automatically monitor.

Different device classes have different default levels of monitoring. One of the simplest device classes is a “pingable,” which by default uses a regular ICMP ping for availability and latency monitoring. At the other end of the spectrum are multi-function application servers requiring hundreds of separate monitoring points to provide a comprehensive view of the health and performance of the hosted application.

License Tiers

The ScienceLogic platform uses license tiers to group device classes according to the approximate complexity of monitoring.

When ScienceLogic adds new or updates existing device classes, those device classes are categorized into one of the standard tiers, and that tier is then automatically used to bill for usage when you discover a device of that device class.

All device classes provided by ScienceLogic are assigned to one of six standard tiers shown in the following table.

Tier Tier Summary Tier Description Example Devices
1 Free Tier

Devices having no direct performance or availability monitoring

VMware folder, Cisco UCS service profile
2 Pingables & LUNs

Devices monitored for basic availability (up/down), connection latency, and unauthenticated checks

Low value devices having one or more performance metrics

Pingable, storage LUN, storage volume, ScienceLogic “virtual” device
3 Network Cloud & Data Center Infrastructure, Video

Physical or virtual devices with the primary purpose of providing network connectivity between other devices

Devices other than virtual machines, for which performance is collected via a central management system and with no direct connectivity for monitoring purposes between ScienceLogic and the device

Devices used in provisioning data center environmental systems

Network switch, UPS, AWS load balancer
4 Un-merged VMs

Virtual machines having all performance and configuration values collected via the API of the hypervisor or central virtualization management system

VMware VM, Hyper-V VM, XenServer VM
5 Physical Devices & Merged VMs

Physical or virtual devices with the primary purpose of providing computing capabilities in their own right, and utilizing direct connectivity from ScienceLogic for collection of performance and/or configuration data

Linux Server, Windows Server, “merged” EC2 instance, “merged” VM
6 SANs & “Big-Iron”

Top level device for a high-value piece of IT infrastructure having multiple child components. The component devices are typically in a low tier, so the top-level device license accounts for much of the cost of monitoring this piece of infrastructure

EMC VMAX Array, F5 Local Traffic Manager

License Tiers for Selected Common Device Classes

The ScienceLogic platform comes pre-installed with more than four thousand device classes, covering a huge range of devices from all the major IT vendors and many of the smaller providers from around the world. The table on the right shows an example selection of device classes to give you an idea of how some popular found devices are categorized for licensing purposes. More device classes are made available each month and can be added to your ScienceLogic system by downloading and applying software updates or individual PowerApps.

Device Class Description Tier
VMware vSphere Resource Pool 1
Amazon Web Services Direct Connect 1
Amazon Web Services Glacier Vault 1
EMC VNX File System 1
Cisco CallManager BRI Gateway 1
SoftLayer VLAN 1
Ping Only 2
Amazon Web Services CloudFront Service 2
Amazon Web Services EBS Volume 2
Microsoft Azure Storage Account Classic 2
Cisco ACI APIC Controller 2
F5 Big IP LTM Virtual Server 2
NetApp LUN 2
Cisco Nexus FEX 3
SoftLayer Bare Metal Server 3
SoftLayer Virtual Server 3
Microsoft Azure Virtual Machine Classic 3
Microsoft Azure SQL Database Classic 3
Cisco 2650 Network Router 3
HP ProCurve Switch 3
Amazon Web Services EC2 Instance 3
Amazon Web Services Elastic Load Balancer 3
VMware Virtual Machine 4
Hyper-V Guest 4
Cisco UCS Blade 4
Cisco UCS Fabric Interconnect 4
Microsoft Windows Server 5
Linux Server 5
Cisco CallManager 5
Cisco Unified CallManager Cluster 6
F5 Big-IP Local Traffic Manager 6
EMC VNX Storage System 6

Custom Device Classes

You can add new device classes to your system at any time. If you create a new device class, such as for a new custom server type, it will default to a tier 5 categorization. To get your custom device class categorized as a different tier, simply make a request to ScienceLogic support, who will work to make sure the device class is added to the right tier according to the technology and usage model.

Tracking Usage By License Tier

You can use two reports available from the ScienceLogic platform to determine your usage:

  • Subscription License Usage Report by Device
  • Subscription License Usage Report by Type

The Subscription License Usage Report by Device will show the license tier for each of your devices at the time the report is run.

The Subscription License Usage Report by Type will show on a graph and in a table how your license usage in each tier has changed each day over the period of time that you select (30, 60, or 90 days).

These reports and ScienceLogic’s central billing system use the same mechanism to calculate usage. Your ScienceLogic platform sends compressed usage information to the billing system once every 24 hours (ScienceLogic only transfers usage-related information; no network, user, or other identifying information is included). Once in the billing system, ScienceLogic compares your actual usage in each license tier with your contracted usage to determine if any overages are due.

Contract Amount & Overages

Your contract with ScienceLogic commits you to monitoring a minimum number of devices in each tier for each billing period. If you use more than your contracted amount, you will be billed for overages at the rate specified in your contract. Overages are calculated based on the total financial commitment across all tiers, so you can use more than your contracted amount of licenses in some tiers and pay no overages if your overall usage across all tiers is lower than your contracted amount.

The table below illustrates how this works. Let’s assume a contract allows for monitoring 100 devices in each of tiers 2, 3, and 5, per billing period. In this scenario, there are 170 devices monitored in tier 2, 200 devices in tier 3, but only 50 devices monitored in tier 5. Therefore, the total actual usage was less than the minimum financial commitment, so no overages are charged.

Tier Price Per Device* Contract Number of Devices Contract $ Amount Actual Number of Devices Consumed $ Amount
2 $2.00 100 $200.00 170 $340.00
3 $7.00 100 $700.00 200 $1,400.00
5 $17.00 100 $1,700.00 50 $850.00
Total   $2,600.00   $2,590.00

*Pricing information displayed is for illustrative purposes only and does not reflect actual pricing.

ScienceLogic’s device-based licensing model provides customers with cost predictability and flexibility when it comes to IT service assurance. If you have additional questions about how ScienceLogic licensing applies to your unique business environment, please contact your ScienceLogic account representative.