Maintaining an active ScienceLogic Support and Maintenance Agreement ensures continuous access to ScienceLogic support staff and online Customer Portal resources when you need help resolving technical and hardware issues.
Support and Maintenance contracts can be renewed annually or for multiple terms at discounted rates.
Experienced ScienceLogic technical specialists are available by phone and email. Most inquiries receive a response within the hour of receipt. When needed, our support team has direct access to our software development team to ensure your questions are fully addressed.
Support customers receive access to the ScienceLogic Customer Portal and a full range of ScienceLogic-related help resources and technical information including:
ScienceLogic includes Dell Silver Enterprise hardware support with four hour, on-site service by Dell-certified experts after phone-base troubleshooting. With an active Support and Maintenance Agreement, we coordinate this effort, and if necessary, assist in returning faulty equipment to minimize downtime and free your staff’s time.
Customers with an active Support and Maintenance Agreement receive free version and software upgrades that are made available throughout the year. We encourage feature and functionality enhancement requests, as they often benefit the entire ScienceLogic community. Our Support and Development teams work with you to understand your requirements and determine whether an enhancement can be made available. New ScienceLogic platform enhancements are released for immediate implementation or are bundled into an upcoming release.