Modern cloud and software-defined technologies are radically altering the way companies do business. Services built with these technologies change by the second and it’s impossible to keep pace using traditional approaches. That’s why IT is looking for a solution that will allow them to discover everything they have—in real-time.
Without accurate data, IT lacks a complete view of the infrastructure. You don’t know what you have, if it’s working or needs to be fixed, or whether it is (or isn’t) in use. It’s also impossible to automate IT processes—event, incident, configuration, change, among others—and enable the business to move faster. Success begins with accurate data.
By integrating the ScienceLogic platform with common IT Service Management (ITSM) tools, like ServiceNow and BMC Remedy, you can drive revenue and efficiencies with data-driven automation. You can plug in any technology —old and new, continuously collect, learn, relate, and synchronize data in real-time, and reduce time spent on routine, manual activities. All through one, unified platform.
Most businesses make 10,000 changes annually to their IT environment; just imagine trying to track that many changes one by one!
Automatically discover, populate, reconcile, and maintain an inventory of asset configurations and relationship data in your CMDB.
Automatically resolve or flag mismatches and inconsistencies detected in the CMDB for accurate change management and compliance reporting
An estimated 85% of organizations who attempt to build a CMDB fail due to incomplete, stale, and inconsistent data
Streamline, enrich, and automate the process of creating and managing incidents, as well as notifying the right teams.
Source: McKinsey & Company
On average, 50% of the actions people are paid to do can be automated
Stop looking for a needle in a haystack when issues occur.
See how ScienceLogic has integrated with ITSM tools to deliver real business value for enterprise and service provider organizations.
A multinational food manufacturer cleaned up their CMDB and automated incident creation and management, now resolve four times as many incidents per month, meet SLAs no matter where services are delivered, and achieve over $2.5M in productivity savings
A fortune 100 global sportswear company reduced events by 50% and incidents by 30%, as well as deliver enterprise-wide service visibility for critical product launches to all stakeholders
CDW Corporation, a global technology service provider maintain an accurate CMDB by synchronizing configuration and relationship data every 15 minutes from ScienceLogic; automatically align CIs, create and update incidents, set severities, and properly route tickets to the right team; achieving faster issue resolution and $460K+ annual savings
Cincinnati Bell Technology Services (CBTS), A U.S. technology service provider automatically update their CMDB from their ScienceLogic-monitored environment, providing accurate and up-to-date configuration details needed to properly manage their assets and enforce configuration and change management processes, achieving dramatic improvements in incident resolution and MTTR, increasing SLA compliance from 59% to 94%