To stay on top of the leaderboard in the European cloud industry, T-Systems Ltd. had to find the perfect fit to innovate and expand their hybrid cloud service assurance (private, Azure, AWS, SAP) offerings, with a primary objective of helping customers migrate to their platform without interrupting their existing operations. How did they do IT better with a diverse set of customers all wanting the same high-quality service as before?
With ScienceLogic, T-Systems successfully migrated numerous existing and new customers to their multi-cloud platform, and continues to deliver ‘Zero Outage’ service. Here’s some of what ScienceLogic provided:
- Implemented customer dashboards showing end-to-end Service views before and after transition
- Reduced up to 60% of time to resolve CMDB data issues related to systems moving to the cloud
- Upgraded easy-to-understand dashboards with more in-depth detail
- Quickly piloted and implemented the solution
- Drastically simplified diagnosis of complex, intermittent issues