Get the Most From Your CMDB Investments and Automate Incident Resolution

EMA research shows that inaccurate or ineffective data and warring or siloed tools are among the top two roadblocks to both digital and IT transformation.

Be Part of the Solution

By integrating the ScienceLogic platform with common IT Service Management (ITSM) tools, like ServiceNow and BMC Remedy, you can drive revenue and efficiencies with data-driven automation. Using one tool, you can plug in any technology — old and new, continuously collect, learn, relate, and synchronize data in real-time, and reduce time spent on routine, manual activities, improvements in incident resolution and MTTR, increasing SLA compliance from 59% to 94%.

Automated CMDB Management Solutions

Easily manage and better all the assets in your IT environment – automatically discover all of your devices, populate, reconcile, and maintain an inventory of asset configurations and relationship data in your CMDB. Easily understand your organization’s infrastructure, and manage service impact analysis, compliance, configuration management, and asset management.

  •  Populate and maintain the information you want to monitor by choosing the authoritative source
  • Track all your assets, from the traditional infrastructure to modern virtual, cloud,  and hyper-dynamic resources like Cisco ACI, VMware VMs, Azure or Amazon cloud instances, Docker containers, microservices, and more
  • Automatically discover the resources without user intervention or action
  • An accurate and up-to-date CMDB is possible within minutes by continuously synchronizing your CMDB with real-time information about your  monitored environment
  • Quickly resolve or flag mismatches and inconsistencies that are automatically detected in the CMDB for accurate change management and compliance reporting

Automated Incident and Event Management

Streamline, enrich, and automate the process of creating and managing incidents, as well as notifying the right teams.

  • Avoid delays and errors from manual incident creation and management
  • Eliminate false incidents with built-in event correlation and management
  • Enrich incidents with the right information including impact and urgency levels,  configuration, performance, and diagnostic data necessary for troubleshooting, to  minimize time spent working on non-issues
  • Reach resolutions automatically by tying incidents to the correct Cis and route incidents to the right team(s)

Automate More of Your ITSM Processes

See how ScienceLogic has integrated with ITSM tools to deliver real business value for enterprise and service provider organizations. It’s totally impossible to automate with inaccurate data. Implementing our solution will allow you to keep your CMDB up-to-date and automate more IT processes.

A multinational food manufacturer cleaned up their CMDB and automated incident creation and management, now resolve four times as many incidents per month, meet SLAs no matter where services are delivered, and achieve over $2.5M in productivity savings.

A fortune 100 global sportswear company reduced events by 50% and incidents by 30%, as well as deliver enterprise-wide service visibility for critical product launches to all stakeholders.

CDW Corporation, a global technology service provider maintains an accurate CMDB by synchronizing configuration and relationship data every 15 minutes from ScienceLogic; automatically align CIs, create and update incidents, set severities, and properly route tickets to the right team; achieving faster issue resolution and $460K+ annual savings.

Cincinnati Bell Technology Services (CBTS), A U.S. technology service provider automatically update their CMDB from their ScienceLogic-monitored environment, providing accurate and up-to-date configuration details needed to properly manage their assets and enforce configuration and change management processes, achieving dramatic improvements in incident resolution and MTTR, increasing SLA compliance from 59% to 94%.

ScienceLogic Hybrid IT Infrastructure Management

Visibility, context, and action across your entire IT operations to maximize business performance.