A major Sprint network outage took a toll on the Washington, D.C. metro area yesterday, leaving a number of locations in Maryland, Virginia, and DC without access to 911 telephone service, among other things.
Some customers in DC receiving busy signal if calling 911. Pls follow public safety instructions – text 911 or use alternate provider.
— Sprint Care (@sprintcare) August 16, 2016
While the colossal outage has since been resolved as of Wednesday morning, the lingering effects can still be felt around the region – primarily for businesses who are fighting to make up for lost time and revenue.
With the one of the busiest international airports in the country located in Northern Virginia, Washington-Dulles International, it was no surprise to learn that this outage was also felt by a major international airline.
Take a look at this outage map to see how widespread this outage truly was.
This airline relies heavily on the Spring network to send data center and services information from their DC location to the larger organization. Without this network connection, all operational functions had to be conducted manually, including processing hundreds of passengers and pieces of luggage.
As you can imagine, this resulted in some pretty significant delays and likely some unhappy customers.
Networks Go Down
Let’s face it, it happens. No matter how hard you try, networks do go down. It’s not a question of if they will go down, but when.
And the best defense is a great offense. Proactively monitoring your network to ensure the health and availability of your services is critical. But even then, there is still a chance something could go down.
At that point, it’s about minimizing the impact of these network outages on the end users. Find the root cause fast. Fix it within minutes, if not seconds.
For a major network service provider to take so long to resolve the problem is unprecedented. Somewhere someone is wishing they had implemented a proactive service assurance strategy sooner.
IT professionals need to have the proper tools in their hands that tells them within seconds of an outage what the root-cause of the problem is, and what needs to happen to correct the problem. If you don’t have this power at your fingertips, then you are using the wrong tools.
For now, the nation’s capital and its thousands of citizen are ramping back up to speed after this extended service disruption. And if you’re flying out of Dulles, prepare yourself for some quality time with the airports terminals.