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Service Level
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Detailed server performance metrics can be trended to show availability, latency, physical and virtual memory and CPU usage.
EM7's Service Level Management provides performance monitoring, diagnostics, tools and reporting to help keep business-critical applications up and running and improve the level and quality of service provided to your internal and external customers.
For Service Providers, service level agreements are at the core of your business. The financial impact of not being able to provide the highest level of system availability and service is immediate and measurable - in SLA refunds and the loss of customers.
For corporate and government IT departments, service levels are also important. Business-critical applications like email or CRM and growing compliance requirements have increased the visibility of (and demands on) IT performance. Far more than just performance reporting and measurement, a service level management solution must now include tools that enable proactive management; instead of just telling IT staff that the email server is down, EM7 helps get the server back up and running with minimum downtime or, even better, solves the problem before users are even aware of it.
Key Features:
- E-mail Availability and Performance:
Customizable email policies and reports to monitor availability of email servers and speed of round-trip emails - Web Content Verification and Performance Availability:
Customizable Web content policies and reports to monitor the availability of web content, page size, download speed, DNS speed, connection speed, and transaction time - IT Service Availability and Performance:
Service policies and reports to monitor the services running and not running on each device, the memory and CPU time used by each service, and additional features that allow users to automatically stop and restart services and devices - IT Process Availability and Performance:
Process policies and reports to monitor the processes running and not running on each device and the memory and CPU time used by each process - Processor Load and File System Usage Reports
- Policy Manager for Automatic Windows™ Service Restart and System Reboot:
Windows WMI agent to execute service restarts and system reboot in the event of a service failure or launch local scripts - Customizable Service Level and Hardware Thresholds:
For each of the monitored entities above and generating automated alerts when exceeded - Automated Report Generation for SLM
Additional Features Targeted for Service Providers:
- Bandwidth Billing Engine:
Accommodate a variety of customer billing settings. Includes search capabilities and analytical tools such as real-time graphing and utilization calculation that enable the creation of detailed customer billing reports based upon network usage for any specified time period. - Customer Billing by Product SKU:
Track and bill against specific SKUs that an organization is using. - Time Tracking - "Charge-Back" Billing
Log time spent resolving problems and working on system tasks. Reporting available at user, ticket and SKU levels, providing information for more efficient resource allocation.
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